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This case study showcases how Codehesion partnered with a global retailer to develop a mobile app that enhanced customer engagement and streamlined operations. Using technologies like React Native, OAuth, and PayGate, the app provided a secure, seamless experience while addressing key fintech and loyalty needs, allowing the client to scale globally.
Shortly after launch, the app increased loyalty enrollments, boosted customer satisfaction, and significantly grew mobile transactions. With features like mobile payments and real-time product search, it simplified user experiences and positioned the client as a leader in mobile commerce. This project highlights Codehesion’s ability to deliver innovative solutions that drive growth and engagement globally.
This case study showcases how Codehesion partnered with a global retailer to develop a mobile app that enhanced customer engagement and streamlined operations. Using technologies like React Native, OAuth, and PayGate, the app provided a secure, seamless experience while addressing key fintech and loyalty needs, allowing the client to scale globally.
Shortly after launch, the app increased loyalty enrollments, boosted customer satisfaction, and significantly grew mobile transactions. With features like mobile payments and real-time product search, it simplified user experiences and positioned the client as a leader in mobile commerce. This project highlights Codehesion’s ability to deliver innovative solutions that drive growth and engagement globally.
In the evolving retail industry, fintech and loyalty are key drivers of customer engagement. Retailers increasingly rely on payment gateways, loyalty programs, and mobile apps to enhance customer experiences and maintain a competitive edge. Gartner projects fintech will grow by over 20% in five years, while McKinsey reports that businesses with loyalty programs see a 15–25% increase in retention, highlighting the importance of custom solutions.
Custom software development plays a crucial role, allowing retailers to create scalable, flexible applications tailored to their needs. With technologies like React Native, these solutions provide seamless, consistent user experiences. As e-commerce and mobile solutions grow, expected to account for 60% of sales by 2027, innovative software ensures retailers can meet market demands while maintaining efficiency and improving user experiences.
In the evolving retail industry, fintech and loyalty are key drivers of customer engagement. Retailers increasingly rely on payment gateways, loyalty programs, and mobile apps to enhance customer experiences and maintain a competitive edge. Gartner projects fintech will grow by over 20% in five years, while McKinsey reports that businesses with loyalty programs see a 15–25% increase in retention, highlighting the importance of custom solutions.
Custom software development plays a crucial role, allowing retailers to create scalable, flexible applications tailored to their needs. With technologies like React Native, these solutions provide seamless, consistent user experiences. As e-commerce and mobile solutions grow, expected to account for 60% of sales by 2027, innovative software ensures retailers can meet market demands while maintaining efficiency and improving user experiences.
The main goal of this project was to boost customer engagement and streamline the shopping experience through a feature-rich mobile app. The client needed a digital platform to facilitate transactions, enhance customer loyalty, and scale globally to meet market-specific demands in the retail sector.
Key business objectives included:
Technical objectives aimed to:
These objectives laid the groundwork for a scalable, secure mobile app that delivers a consistent user experience across regions.
The main goal of this project was to boost customer engagement and streamline the shopping experience through a feature-rich mobile app. The client needed a digital platform to facilitate transactions, enhance customer loyalty, and scale globally to meet market-specific demands in the retail sector.
Key business objectives included:
Technical objectives aimed to:
These objectives laid the groundwork for a scalable, secure mobile app that delivers a consistent user experience across regions.
Niche-Specific Features (Fintech & Loyalty)
Industry-Specific Features (Retail)
These key features combined fintech and retail-specific functionalities to create a seamless, user-friendly experience tailored to the client’s global customer base.
The mobile app had a significant impact on the client’s business, boosting both operational efficiency and customer engagement. By integrating fintech and loyalty features, the app enhanced the customer experience, delivering clear business outcomes.
One key result was increased customer retention through the loyalty opt-in, which allowed users to manage loyalty points on their devices. This improved engagement across all markets, incentivized repeat purchases, and strengthened customer relationships.
The integration of PayGate streamlined the checkout process, reducing cart abandonment and boosting completed transactions. Secure authentication mechanisms built trust, enabling confident transactions.
Operationally, real-time integration with the client’s systems improved inventory management and order processing. Features like barcode scanning and product search reduced search time, while Bluetooth and Cisco Meraki Beacons drove in-store engagement through personalized promotions.
Overall, the app transformed the client’s business, enhancing customer experiences, enabling global scalability, and driving growth and innovation in the retail industry.
The mobile app had a significant impact on the client’s business, boosting both operational efficiency and customer engagement. By integrating fintech and loyalty features, the app enhanced the customer experience, delivering clear business outcomes.
One key result was increased customer retention through the loyalty opt-in, which allowed users to manage loyalty points on their devices. This improved engagement across all markets, incentivized repeat purchases, and strengthened customer relationships.
The integration of PayGate streamlined the checkout process, reducing cart abandonment and boosting completed transactions. Secure authentication mechanisms built trust, enabling confident transactions.
Operationally, real-time integration with the client’s systems improved inventory management and order processing. Features like barcode scanning and product search reduced search time, while Bluetooth and Cisco Meraki Beacons drove in-store engagement through personalized promotions.
Overall, the app transformed the client’s business, enhancing customer experiences, enabling global scalability, and driving growth and innovation in the retail industry.
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